Business Systems Analyst
Location: US - Nashua, NH
Department: Information Technology
Status: Full Time
Reports to: Director of Information Technology
eCopy Inc., is a leading provider of open and flexible solutions that rapidly integrate paper-based information into existing business processes and enterprise applications.
For the sixth consecutive year, eCopy has been named to the Deloitte Technology Fast 500 and Fast 50 rankings of fastest growing technology companies.
Our continued success has created this immediate opening for a Business Systems Analyst who will serve as liaison to IT for both internal and external customers, partnering with key business leaders to provide application specific subject matter expertise, application management, project leadership, and technical insight.
Key Responsibilities:
The eCopy Business Systems Analyst is responsible for analyzing business processes and identifying areas to improve eCopy’s operational efficiency through the use of creative technology solutions. You will work with business sponsors as well as other IT team members to define requirements, solutions, and craft functional specifications.
Primary responsibilities include:
- Collect and analyze business requirements for multifunctional projects and record findings and recommendations in clear concise documents.
- Evaluate, recommend and implement new technologies aligned with eCopy’s business needs.
- Perform application management/configuration on systems as needed (primarily Great Plains and Right Now CRM).
- Work aggressively to drive approved projects to completion.
- Utilize project management skills to successfully estimate time and cost requirements for complete project lifecycle.
- Utilize excellent communication and project management skills to manage internal and external resources on an as needed basis to ensure desired project results are achieved along with other tasks as assigned.
Knowledge, Skills & Abilities:
- Requires BS/BA degree in Computer Science, Information Systems, Business, or other related disciplines with 3+ years of progressive experience as a Business Analyst.
- Firm understanding of Customer Relationship Management (CRM) systems and financial systems. RightNow Technologies or Great Plains is a plus.
- Technical savvy, i.e. knowledgeable about web based applications, able to analyze data through SQL queries or other similar tools, awareness of fast development technologies and interface techniques, etc.
- Extensive experience in writing functional requirements.
- Knowledge of various development methodologies.
- Demonstrated self-direction skills and strong business relationship skills.
- Experience working with in house developed applications.
- Experience with integrating applications using standard interfaces.
- Experience developing collaborative relationships and partnerships with the business leaders to drive measurable business results.
- Experience in business processes, consultation and analysis.
- Experience with industry standard documentation tools i.e. Project, Visio etc.
- Client and/or project management experience preferred.
- Ability to work in a fast paced environment.
- Ability to multitask on multiple simultaneous projects.
- Excellent communication and influencing skills.
- Practical problem solving and strategic thinking skills.
- Excellent written and oral communication skills.
This is a regular, full-time position.
As an eCopy employee, you'll be eligible for a competitive benefits package effective on your date of hire.