Solutions
Key Issues in the Insurance Industry
Claims Processing
Although procedures are put in place for workflow management, the sheer abundance of paper and lack of efficient paper handling can result in redundancy and low productivity, often compounded by a high rate of error.
Customer Service
To remain competitive in today’s market, the insurance industry is forced to find better ways to strengthen and maintain quality customer service. In an industry where paper is prevalent and information must be obtained instantly, accessing customer documents can be quite time consuming. In addition, there is a constant need to reduce operating expenses and to better manage information throughout an organization, regardless of the department or its function.
- Captures client information right at the copier for reporting purposes
- Enables scanned documents to be text indexed at the copier for searching and retrieving later
- Transforms images into editable text at the desktop for conversion to PDF, MS-Word, or Internet browser files
- Offers a flexible range of security options to adhere to company standards
- Standard and easy to use interface ensures that employees will quickly and consistently use the eCopy solution-- "no training required"
"In the past if we were to send a claim file from London to New York we would have to retrieve, unbind, and photocopy it and then mail it. As most files are now available on the intranet they are instantly available to anyone with access. If they're not already scanned they can be done so in a matter of minutes."
— Andy Hockenhull: Sr. Vice President, MIS
